Accessibility programs at theme parks always seem to be criticized in some way. It’s either too strict and people who need accessibility assistance can’t receive it or it’s too lenient and people abuse the system. Let’s not even go down the pros and cons of how the accessibility programs work at each theme park destination. Universal Orlando has updated their accessibility system and now guests will get approval from a third-party company.
Universal Orlando now requires guests who need an Attractions Assistance Pass for attraction queue accommodations to obtain an IBCCES Individual Accessibility Card. You receive the IAC by registering at http://www.accessbilitycard.org before you visit the park. The registration consists of an online application and requires documentation. The previous system required guests to speak with Guest Services onsite at Universal Orlando and documentation was not needed or accepted.
Once all requirements for the Accessibility Card are met, a Universal Orlando Team Member will contact the cardholder to discuss their request for an attraction queue accommodation. Guests will need to register for the IAC at least 48 hours prior to the planned visit and individuals requesting the card must be 18 years or older. If you are approved for the card, it will be valid for one year but can be updated at any time.
The IAC is new to Universal Orlando but it is used at many other amusement parks like Six Flags, Knoebels, Sesame Place, and more. The card is available in the IAC mobile app, as a digital download, or it can be printed. The card is completely free. Below is an informational video from the IBCCES explaining the card program.
